New Interactive Voice Response

 

Interactive Voice Response (IVR)

To improve customer service, the City of Havelock has implemented an automated Utilities and Permits billing information system. You can use this system 24/7 to fulfill your billing information needs:

  • Check account information
  • Make payments for utilities and permits
  • Hear general utility information
  • Check billing history
  • Check payment history
  • Access to Customer Service Representatives during normal business hours (Monday—Friday, 8 a.m.— 5 p.m.)

 

What is IVR?

  • Interactive voice response is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a phone keypad.

 

How will IVR help me?

  • IVR will give citizens a new way to check and pay utility bills other than the website providing more convenience and better customer service.

 

How does IVR work?

CALL 252-444-6404
Once you’re connected to the system, select one of the following options:
Press [1]
To make a utility payment
Press [2]
To make a permit payment
Press [3]
For account status
Press [4]
For payment history
Press [5]
For billing history
Press [0]
To speak with a customer service representative

Customer Service Representatives can be reached Monday—Friday, 8 a.m.— 5 p.m.

IVR-brochure