Utility Billing Procedures

A 24-hour notice is required to establish service. All accounts will be charged a $27.54 account activation fee, which is non-refundable. Deposits will be charged according to meter size and type of service. Effective January 1, 2007 all account deposits are based on credit history. Completion of an application is required to determine the deposit amount; both spouses’ information must be on the application. Deposits will be waived if the new customer can secure a sponsor meeting necessary criteria. See sponsor application for details.

Havelock Bank Draft Form

 

Office hours are Monday-Friday 8am to 5pm.  After hours emergencies call (252) 670-0663.

Utility Deposit Chart

RATINGRISKPAYMENT HISTORYDEPOSIT REQUIRED
GreenLowExcellentNone
YellowMediumFair or No History$150 ($75 each service)
RedHighPoor$300 ($150 each service)

In accordance with Federal Law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. (Not all prohibited bases apply to all programs.)

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.

Meters are read on or about the 15th of the month and bills based on this reading shall be rendered on the 1st of the month, all accounts shall become due and payable on the 15th day of the following month. Customers who fail to pay the amount charged for services by the 15th day shall be delinquent. Accounts not paid by the 15th of the month will have a $6.89 late penalty fee accessed.

CUSTOMERS WHO FAIL TO PAY THE AMOUNT DUE BY THE 24TH DAY OF THE MONTH, WILL HAVE THE WATER AND SEWER SERVICE DISCONNECTED ON THE 25TH OR THE NEXT WORKING DAY.

Delinquent accounts where services are disconnected shall not have such services restored until the full account balance has been paid along with the delinquent fee of $28.06 has been paid.  Failure to receive a bill does not alter the above rule.

IF YOU DO NOT RECEIVE A BILL BY THE 5TH DAY OF THE MONTH, PLEASE CONTACT THE OFFICE AT:
252-444-6404
MONDAY-FRIDAY 8AM TO 5PM
.

**It is the customer’s responsibility to contact the office to disconnect their service when moving to insure that deposits are applied and forwarding information is correct.

CITY ORDINANCE PROHIBITS TAMPERING WITH METERS. VIOLATORS WILL BE CHARGED.

EFFECTIVE JULY 1, 2017 – THE RATE STRUCTURE FOR RESIDENTIAL SERVICE WITHIN CITY LIMITS:

Charges will be based on actual usage in addition to base charges of $11.07 for water, $24.23 for sewer and $7.00 for Capital Reserve Fee, equaling $41.60. If your property is serviced by the City Trash Pickup program, you will have an additional $16.86 charge each month. Customers outside the city will be charged a TRIPLE rate for water. Sewer charges are calculated based on the water usage.

Monthly Utility Base Fees

(within city limits)

Monthly Capital Reserve Fee$7.00
Water Monthly Fee - ¾” Meter$11.07
Sewer Monthly Fee - ¾” Meter$24.23

Utility Usage Rate Scale

(within city limits)

Sewer Usage Charge Per 1,000 gal2017 RateWater Usage Charge per 1,000 gal2017 Rate
1-3,000 gal (Rate 1)$6.151-3,000 gal (Rate 1)$2.49
3,001 - 6,000 gal (Rate 2)$6.733,001 – 6,000 gal (Rate 2)$2.82
6,001 - 9,000 gal (Rate 3)$7.436,001 – 9,000 gal (Rate 3)$3.18
9,001+ gal (Rate 4)$8.119,001+ gal (Rate 4)$3.50
Water bills are calculated based on usage. The first 3,000 gallons are billed using RATE 1, the next 3,000 gallons at RATE 2, etc. Commercial rates and base charges vary according to meter size. See current Fee Schedule for commercial rates.

Payment By Phone

Pay by credit card or debit card at 252-444-6404, Monday through Friday, 8 AM to 5 PM.

Pay Online

Visit Citizen Self Service to pay using your MasterCard or Visa credit card or debit card 24 hours a day.

Payments by Mail, Bank Draft, In Person or at the Drop Box

Mail – Send payment stub with payment payable to City of Havelock in the envelope provided to avoid processing delays. Mail to the following address:

City of Havelock Water Department
PO Drawer 368
Havelock, NC 28532

Bank Draft – For information, please call 252-444-6404 or e-mail customerservice@havelocknc.us
In Person – Visit the office located inside of City Hall.
Drop Box – After hours drop box located by front door. (Drop box payments after 8 am will be credited the next business day.)

Office Hours – Monday through Friday, 8 AM to 5 PM.