Customer Service

Welcome to the Customer Service Department. We pride ourselves on helping our citizens get ‘connected’ with city services. Our department takes care of water and sewer utilities as well as curb-side trash pick-up and managing customer payments. If you are new to Havelock, we offer online forms to help get you started, but if you need more personal assistance, you can always call or come see us at our office.

Utility payments may be processed online using our Citizen Self-Service website. You can get to that from the home page under the ‘I’d Like To‘ section.

Customer Service Forms and Documents have moved to a new page and is now listed on the menu to the right.

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Need some more assistance? Click on the EMAIL icon to the left and tell us what we can help you with. Be sure to include a valid email address and/or a phone number that we can call you at.  Our Customer Service representatives usually reply back to you on the next business day.