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Havelock Tourist & Event Center Water Quality Report 2012

Water Department Billing Procedures

A 24-hour notice is required to establish service. All accounts will be charged a $25.00 account activation fee, which is non-refundable. Deposits will be charged according to meter size and type of service. Effective January 1, 2007 all account deposits are based on credit history. Completion of an application is required to determine the deposit amount; both spouses’ information must be on the application. Deposits will be waived if the new customer can secure a sponsor meeting necessary criteria. See sponsor application for details. Office hours are Monday-Friday 8am to 5pm. After hours emergencies call (252) 670-0663.

Deposits
Rating Risk Payment History Deposit Required
Green Light Low Excellent None
Yellow Light Medium Fair or no history $150 ($75 each service)
Red Light High Poor $300 ($150 each service)

Meters are read on or about the 15th of the month and bills based on this reading shall be rendered on the 1st of the month, all accounts shall become due and payable on the 15th day of the following month. Customers who fail to pay the amount charged for services by the 15th day shall be delinquent. Accounts not paid by the 15th of the month will have a $5.00 late fee penalty accessed.

CUSTOMERS WHO FAIL TO PAY THE AMOUNT DUE BY THE 24TH DAY OF THE MONTH, WILL HAVE THE WATER AND SEWER SERVICE DISCONNECTED ON THE 25TH OR THE NEXT WORKING DAY.

Delinquent accounts where services are disconnected shall not have such services restored until the full account balance has been paid along with the delinquent fee of $25.50 has been paid.  Failure to receive a bill does not alter the above rule.

IF YOU DO NOT RECEIVE A BILL BY THE 5TH DAY OF THE MONTH, PLEASE CONTACT THE OFFICE AT
252-444-6404 OR 252-444-6405
MONDAY-FRIDAY 8AM TO 5PM
.

**It is the customers responsibility to contact the office to disconnect their service when moving to insure that deposits are applied and forwarding information is correct.

EFFECTIVE JULY 2013- THE RATE STRUCTURE IS AS FOLLOWS:
Charges will be based on actual usage in addition to base charges for water at $10.28 and for sewer at $22.46 (3/4" meter). Customers outside the city will be charged a TRIPLE rate for water. Sewer charges are calculated based on the water usage.

Sewer Monthly Fee
3/4" Meter
New
$22.46
Sewer Usage Charge Per 1,000 Gallons New
       1 - 3,000 Gallons          (Rate 1) $5.72
3,001 - 6,000 Gallons          (Rate 2) $6.24
6,001 - 9,000 Gallons          (Rate 3) $6.89
9,001 +          Gallons          (Rate 4) $7.51
Monthly Capital Reserve Fee $2.00
Water Monthly Fee
3/4" Meter
New
$10.28
Water Usage Charge Per 1,000 Gallons New
       1 - 3,000 Gallons          (Rate 1) $2.30
3,001 - 6,000 Gallons          (Rate 2) $2.61
6,001 - 9,000 Gallons          (Rate 3) $2.96
9,001 +          Gallons          (Rate 4) $3.26
 

Water bills are calculated based on usage. The first 3,000 gallons are billed using rate 1, the next 3,000 gallons at rate 2, etc.  Commercial rates and base charges may vary according to meter size.

**CITY ORDINANCE PROHIBITS TAMPERING WITH METERS. VIOLATORS WILL BE FINED.

Finance News
2013 Comprehensive Annual Finance Report
10/30/2013
The 2013 Comprehensive Annual Finance Report is now availible for download ...(more)
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City of Havelock PO Box 368 Havelock, NC 28532 (252) 444-6400